Shipping Policy

Last Updated: 1 June 2026

Thank you for shopping with CuroSteps. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days, excluding Sundays, public holidays, and unforeseen circumstances.

During peak seasons, promotional events, or high order volumes, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive shipping confirmation details through the contact information provided during checkout.

Shipping Coverage

CuroSteps currently ships across India through trusted logistics and courier partners.

At this time, shipping availability may vary for certain remote or restricted service areas.

Delivery Timeline

Estimated delivery timelines are as follows:

• Metro Cities: 3–7 business days

• Non-Metro Cities and Towns: 5–10 business days

• Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, local restrictions, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

From time to time, CuroSteps may offer free shipping promotions on eligible orders. Any such offers will be communicated on the website.

Order Tracking

Once your order is shipped, tracking details may be shared via email, SMS, WhatsApp, or other available communication channels.

Customers can use the provided tracking information to monitor the status of their shipment.

Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address details

• Unavailability of the recipient

• Refusal to accept delivery

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch requests.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

CuroSteps shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete address details provided by the customer.

Damaged Packages

If the outer package appears visibly damaged at the time of delivery, customers are encouraged to:

• Take photographs of the package.

• Notify the delivery personnel, if possible.

• Contact our customer support team within 48 hours of receiving the shipment.

Prompt reporting helps us investigate and resolve shipping-related concerns efficiently.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:

• Weather conditions

• Transportation disruptions

• Natural disasters

• Government regulations

• Courier service interruptions

• High seasonal demand

In such situations, we will make reasonable efforts to keep customers informed regarding shipment status.

Lost Shipments

In the rare event that a shipment is confirmed lost in transit by the courier partner, CuroSteps will investigate the matter and provide an appropriate resolution, which may include replacement or refund, subject to verification.

International Shipping

Currently, CuroSteps primarily serves customers within India. If international shipping becomes available in the future, the applicable shipping terms, charges, customs duties, and delivery timelines will be communicated separately.

Contact Us

For shipping-related questions or assistance, please contact:

CuroSteps
Email: curosteps1103@gmail.com
Phone: +91 9313338510
Address: Ground Floor, Flat No. WZ-1000, BP Nangal Rai, New Delhi, Delhi - 110046

Our support team will be happy to assist you with your order and delivery-related queries.